Shipping policy

SHIPPING POLICY

Thank you for shopping with Kii’s Fine Jewelry. We carefully prepare each order for shipment and want your jewelry to arrive safely and securely.

Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays. During holidays, promotions, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information.

Shipping Rates & Delivery
Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on your order and delivery location.

Delivery estimates provided by the shipping carrier begin after your order has been processed and shipped. Carrier delays may occasionally occur and are outside of our direct control.

Tracking Your Order
Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier to update the tracking information after your shipping label is created.

Shipping Address
Please carefully review your shipping address before completing your purchase. If you notice an error, contact us as soon as possible at support@kiifinejewelry.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Lost, Delayed, or Missing Packages
If your tracking information shows an unusual delay or your package has not arrived within the carrier's expected delivery timeframe, please contact us at support@kiifinejewelry.com and we will assist you with determining the appropriate next steps.

If tracking shows that a package has been delivered but you cannot locate it, please check the delivery area, household members, neighbors, and the carrier before contacting us.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and photographs of the item and packaging when applicable so we can review the issue.

Please refer to our Return & Refund Policy for additional information regarding returns and refunds.

Questions
For questions regarding your order or shipping, please contact:

Kii’s Fine Jewelry
support@kiifinejewelry.com