Refund policy

RETURN & REFUND POLICY

We want you to love your Kii’s Fine Jewelry purchase. If you are not completely satisfied, you may request a return within 7 days of delivery.

Return Eligibility
To be eligible for a return, jewelry must be unworn, unused, undamaged, and returned in its original condition and packaging. Proof of purchase is required.

Items showing signs of wear, alteration, damage caused after delivery, or missing original components may not be accepted for return.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right. Photos may be requested to help us evaluate the item.

Return Shipping
Customers are responsible for return shipping costs for standard returns. If Kii’s Fine Jewelry sent an incorrect item or an item arrives damaged or defective, we will work with you regarding return shipping.

We recommend using a trackable shipping method when returning jewelry. Kii’s Fine Jewelry is not responsible for return packages lost in transit.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is due to an error by Kii’s Fine Jewelry or an eligible damaged or defective item.

Please allow additional processing time for your bank or credit card company to post an approved refund.

Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled and will be subject to our return policy.

How to Start a Return
To request a return, please contact Kii’s Fine Jewelry through the Contact page on our website. Returns sent without first requesting a return may not be accepted.